FAQ

 

Are all of your glasses genuine vintage?
Yes, most of our glasses are genuine vintage.... we do also have some styles that are cool reproductions, but they will be indicated with a note in the item's description. Otherwise, you can assume that they are genuine vintage!
 
Are your genuine vintage glasses in perfect brand new condition?
All of our styles are deadstock, which means vintage, but unused. Our glasses are all unworn and fresh out of the box, however, because of their age some of the very vintage glasses may sometimes have minor flaws or slight imperfections, but nothing major... we promise you'll be happy. 
Regarding UV protection: All of our glasses met the FDA standards for the USA, at the time that they were imported. Please keep in mind that in some cases that could have been more than 20+ years ago.
What payment methods do you accept?
PayPal, Amazon Pay and Major Credit Cards: Visa, Mastercard, American Express & Discover.
 
What's your return policy?

You can expect slight imperfections in our very-vintage glasses, and because of that, ALL SALES ARE FINAL! 

Vintage glasses may show minor signs of age or minor defects, but nothing that would make them unwearable.We only return completely cracked/unwearable items, which have been damaged in the shipping process. If you receive a completely broken/cracked unwearable item, you may return it and we will refund your purchase price. We do not refund shipping charges.

Please include a note stating your name, and whether you would like a refund or an exchange,
and send to:


GIANT VINTAGE
11668 Vanowen Street
North Hollywood, California 91605
USA

Your refund/exchange will be processed as soon as the item is received.

Returns of 5 pieces+ are subject to 20% restocking fee. 

How can I track my order?
Tracking information will be emailed to you when your order is shipped.
You can also click the button at the top of this page to request the information be sent again.
Please note that detailed tracking is not available for some international shipments, depending on the country.
 
Why don't you have a customer service phone number?
We are an online-only business, and we handle all customer service issues by email.
If you have any questions or concerns, please send an email to shop@giantvintage.com and we will answer you promptly.
 
What happens if I don't receive my order?
All shipments are insured for replacement or refund, so please let us know if your order has not arrived within a reasonable period of time.
There is a required waiting period before an insurance claim can be filed...for most countries outside of the USA it is 30 days, but for some it is 45 days. You may also be required to submit a signed letter stating that the item was not received. You will NOT lose your money, so please be patient and be nice, and we will resolve the issue as soon as possible.

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