Are all of your glasses genuine vintage?
Many of them are.... we do also have some that are cool reproductions, but they will be indicated with a star (for example: SKI black*)
Otherwise, you can assume that they are genuine vintage!
Are they in perfect brand new condition?
Mostly....they are all unworn and fresh out of the box, however because of their age they may sometimes have minor flaws, but nothing major... we promise you'll be happy.
What payment methods do you accept?
We accept major credit cards: Visa, Mastercard, American Express, and Discover.
We also accept PayPal...or you can Shop Now, Pay Later with Affirm.
What's your return policy?
If you're not happy with an item you receive for any reason, you may return it and we will refund your purchase price. We do not refund shipping charges.
USA Customers: contact us for a free return label.
Please include a note stating your name, and whether you would like a refund or an exchange,
and send to:
PO Box 50874
Los Angeles, CA 90050
Your refund/exchange will be processed as soon as the item is received.
Returns of 10 pieces+ are subject to 20% restocking fee.
Can I track my order?
Tracking information will be emailed to you when your order is shipped.
You can also click the button at the top of this page to request the information be sent again.
Please note that tracking is not available for some international shipments, depending on the country.
Why don't you have a customer service phone number?
We handle all customer service issues by email.
If you have any questions or concerns, please send an email to shop@giantvintage.com and we will answer you promptly.
What happens if I don't receive my order?
All shipments are insured for replacement or refund.
There is a required waiting period before an insurance claim can be filed...for most countries outside of the USA it is 30 days, but for some it is 45 days. You may also be required to submit a signed letter stating that the item was not received. You will NOT lose your money in any circumstance, so please be patient and be nice, and we will resolve the issue as soon as possible.