Frequently Asked Questions:


Are all of your glasses genuine vintage?

Many of them are....
we do also have some that are cool reproductions,
but they will be indicated with a star (example: SKI black*)
Otherwise, you can assume that they are genuine vintage!


Are they in perfect brand new condition?

Mostly....they are all unworn and fresh out of the box,
however because of their age they may sometimes have minor flaws,
but nothing major...
we promise you'll be happy.


What payment methods do you accept?

We accept major credit cards:
Visa, Mastercard, American Express, and Discover
We also accept PayPal.


What's your return policy?

If you're not happy with an item you receive for any reason,
you may return it and we will refund your money.
We do NOT refund shipping charges.

Please include a note so we know who you are,
and whether you want a refund or exchange,
and send to:
GIANT VINTAGE
PO Box 50874
Los Angeles, CA 90050

Your refund/exchange will be processed as soon as the item is received.

Can I track my order?

If you live in the United States,
you can email us to request tracking information.

Sorry, but tracking service is not available for international shipments.

PLEASE NOTE:
Shipments to Brazil, Mexico, and Russia normally take 4 to 6 weeks, and there is NO TRACKING!

Why don't you have a customer service phone number?

We handle all customer service issues by email.
If you have any questions or concerns,
please send us an email and we will answer you promptly.
giantvintage@gmail.com

What happens if I don't receive my order?

All shipments are insured for replacement or refund.

There is a required waiting period before an insurance claim can be filed,
for most countries it is 30 days, but for some it is 45 days.
You may also be required to submit a signed letter stating that the item was not received.

You will NOT lose your money in any circumstance, so please be patient and be nice,
and we will resolve the issue as soon as possible.